Service Engineer
Join our team as:
Service Engineer
Job description
Smart Robotics develops intelligent, robot-independent software for the fast and flexible deployment of robots and cobots in various logistics – and production processes all over the globe. With our AI software we develop intelligent pick-and-place robot solutions that can handle millions of different items. We are looking for the best colleague to join our team as a Service Engineer, who can WOW our customers by using your strong technical and good communication skills in providing the best in class customer service!
What you will do include:
- Responsible for the installation of the robot at the client’s location
- Own the customer experience through the life cycle from installation through end-of-support
- Providing technical support to the customer by phone or email
- Provide corrective maintenance for minor and major problems at client’s site or remote
- Processing and keeping the ticket system up to date
- You will drive continuous improvement initiatives in the processes related to field services and product development
Job requirements:
- Bachelor or MBO in technical field (eg mechatronics/electrical engineering).
- Very good communication skills
- Proven experience in maintenance and installation of technical complex systems
- You have a high degree of self-reliance and problem-solving ability.
- You are service-oriented and are only 100% satisfied if the customer is too.
- Available for 36-40 hours a week.
- A valid driving license B.
- Willingness to travel to clients
- Fluent in Dutch and English, verbal and written
We offer:
- An exciting industry in a very fast-growing market;
- Highly skilled colleagues in their respective fields;
- Being part of the journey to build a world-class company;
- Personal and career development;
- Flexible working hours;
- The possibility to work 32, 36, or 40 hours;
- 30 days off, based on full-time work;
- Full commuting allowance;
- We pay 2/3 of your pension;
- An enthusiastic team and great team outings.
“Here at Smart Robotics we have a great bond within teams. There is this family vibe that cannot be taken for granted. This allows for really enjoyable teamwork. Next to that are the technical challenges from the highest level in the robotics scene, which really boosts motivation.”