Packservice tackles labor shortage with a palletizer

Struggling with employee shortages and wanting to improve their employees’ health by automating their heavy and physically straining pick & place tasks, Packservice was already searching for the perfect palletizing solution for 7 years. They found it in the Smart Palletizer. In this case study, Juan Banuelos, Regional Manager at Packservice, elaborates on their experience with the Smart Palletizer.

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Smart Palletizer | Date: 12-12-2022 | Written by: suryadi

Juan Banuelos

Regional Manager

Why Juan Banuelos chose the Smart Palletizer

“The Smart Palletizer has brought us flexibility, helps us solve our employee shortages and improves the health of our employees.”


Solving labor shortages and improving employees’’ health

The main reason why Packservice was considering end-of-line automation was the ever increasing labor shortage. There were not enough employees available to execute the manual tasks, leading to higher operation costs. Besides, Packservice wanted to improve the health of their employees by giving the physically demanding work to an automated solution, such as a palletizer cobot. Hence, automation was needed.

Smart Palletizer
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Extensive research and successful palletizing trial

For 7 years, Packservice worked together with universities and a German institute to find the perfect solution for their palletizing process. It was already decided that the solution should be a cobot. However, Packservice did not manage to find a supplier that was able to provide a cobot and software capable of handling their needs and desired ROI of less than 3 years. The solutions Packservice had seen so far were too expensive and needed a lot of programming. That was until the institute Packservice cooperated with pointed out that the solution they were looking for already existed and directed them to Smart Robotics.

In cooperation with our German partner Ask!Ayudo it was decided to hold a trial at one of Packservice’s warehouses in Germany. After this successful trial, the Smart Palletizer was purchased and has been palletizing at Packservice ever since.


Packservice : a co-packing group

Packservice is a co-packing group with 30 sites in Germany, Austria and Switzerland. They specialize in the processing of products in the secondary packaging sector. Packservice focuses on all packaging and product finishing processes in the packaging business. Industries they package for include food, non-food, pet food, cosmetics, pharmaceuticals, beverages and textiles.

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